Refund and Return Policy

Thank you for choosing our jewelry. We sincerely hope you are happy with your purchase. As all of our products are made to order and each piece is unique, we only offer returns and refunds in the case of quality issues.

Return and Refund Policy

To ensure the eligibility for a return, the item must be unused, in the same condition as when received, and must include the original packaging. We only provide returns and refunds if the item has quality issues.

Quality Issues Return and Refund

If your item is found to have a quality issue upon receipt, we will provide a return and refund service, and we will cover all related return and exchange shipping costs. We take full responsibility for any defects caused by production or materials.

Quality issues include, but are not limited to:

• Damaged, broken, or defective items
• Incorrect items (such as incorrect size, material, style, etc.)

If you receive an item with a quality issue, please contact us promptly, and we will provide a return and refund service, covering all return shipping costs.

Custom Product Return and Exchange Policy

Custom products (such as rings with sizes larger than 9 US or smaller than 3 US, custom stone types or sizes, ring style adjustments, customer-requested engraving, etc.) cannot be returned or exchanged once the order is placed and production begins. Please ensure all details are confirmed before placing your order.

Order Cancellation Policy

Custom products can be canceled free of charge within 48 hours after placing the order. After 48 hours, once the order enters production, cancellations will no longer be accepted. Please double-check your custom requirements before placing your order to ensure everything is accurate.

Our Commitment

We are committed to providing each customer with high-quality jewelry, and every product is carefully designed and crafted during the production process. If any quality issues arise, we will cover the return and exchange costs and ensure you are satisfied with the resolution.

If you have any questions or concerns about your order, please feel free to contact us, and we will be happy to assist you.

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Need Help?

If you have any questions, please feel free to contact us at [Hello@billiejewelry.com].